Shipping Information

Shipping Methods & Timeframes

We offer multiple shipping options to ensure your luxury Loewe sunglasses reach you safely and on time. All orders are carefully packaged with protective materials to prevent damage during transit.

Processing & Handling

Order Processing Time

• Standard Processing: 1-2 business days
• Quality Check: Each pair of sunglasses undergoes a thorough quality inspection
• Secure Packaging: Items are carefully packed in protective cases with branded packaging
• Weekend Orders: Orders placed on weekends are processed the next business day

Cut-off Times

Orders must be placed by 2:00 PM EST on business days to be processed the same day. Orders placed after this time or on weekends will be processed the next business day.

Business Days

Monday through Friday, excluding federal holidays. Our fulfillment center is closed on:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Shipping Areas & Restrictions

Domestic Shipping (United States)

We ship to all 50 states including Alaska and Hawaii. Additional shipping time may apply for remote locations.

Currently Not Available

At this time, we only ship within the United States. International shipping will be available in the future - stay tuned for updates!

Restricted Locations

• PO Boxes (Express and Priority shipping only)
• APO/FPO addresses (Standard shipping with extended delivery time)
• Some remote island locations may have extended delivery times

Order Tracking & Updates

Tracking Your Order

Once your order ships, you'll receive a confirmation email with:

• Tracking number
• Carrier information (FedEx, UPS, or USPS)
• Estimated delivery date
• Direct link to track your package

Delivery Notifications

Most carriers provide:

• SMS notifications for delivery updates
• Email alerts for package status changes
• Option to request signature confirmation
• Ability to schedule redelivery if you miss the initial attempt

Delivery Information

Delivery Requirements

• Signature Required: All orders over $200 require signature confirmation
• Adult Signature: Orders over $500 require adult signature (21+)
• Safe Delivery: Packages may be left at a secure location if no one is available
• Delivery Attempts: Carriers typically make 3 delivery attempts before returning to facility

Delivery Issues

If you experience any delivery issues, please contact us immediately:

• Damaged Package: Take photos and contact us within 48 hours
• Missing Items: Report within 7 days of delivery
• Lost Package: We'll initiate a trace with the carrier
• Incorrect Address: Additional shipping charges may apply for address corrections

Shipping Policies

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes can only be made within 1 hour of placing your order.

Shipping Insurance

All orders are automatically insured for their full value at no additional cost to you. This protects against loss or damage during transit.

Weather & Natural Disasters

Severe weather conditions, natural disasters, or other unforeseen circumstances may cause shipping delays. We'll notify customers of any significant delays and work with carriers to minimize impact.

Peak Season Shipping

During peak shopping seasons (Black Friday through New Year), shipping times may be extended due to high volume. We recommend ordering early to ensure timely delivery for gifts.

Contact & Support

Have questions about your shipment? Our customer service team is here to help:

Customer Service

• Email: [email protected]
• Response Time: Within 24 hours
• Phone Support: Available for urgent shipping issues

Business Hours

• Monday - Friday: 9:00 AM - 8:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST
• Sunday: 11:00 AM - 5:00 PM EST

For urgent shipping inquiries, please include your order number and tracking information when contacting us. This helps us resolve your issue more quickly.